Frequently Asked Questions

Q. Can I leave a deposit on a car you have?
A. Of course. We can take a deposit over the phone via a debit/credit card or if you prefer to transfer the funds then just get in touch for our account details. If you're leaving a deposit prior to viewing any vehicle (excluding part exchange vehicles) then the deposit is 100% refundable if you do not like the vehicle for any reason whatsover (as long as you come to view the vehicle).

Q. How much deposit do I have to leave?
£200 for cars upto £15000. £500 for cars over £15000.

Q. Can I buy VAT free for export?
A. Yes. We can sell you any VAT qualifying vehicle VAT free if purchasing for export out of the UK. We do this quite often for many trade customers throughout the world and can include fully insured & containered shipping if required. Please ask for more info.

Q. Can you supply on a Letter of Credit?
A. Yes. Please get in touch for more info.

Q. Do you guys offer a warranty with your vehicles?
A. At the advertised vehicle price all our vehicles (with exception to part exchange/trade sale vehicles) come with a minimum of 6 months (extendable to 24 months) AutoTrust Warranty underwritten by a national industry leading & reputable warranty company (Car Care Plan who underwrite warranties to the likes of Jaguar and Land Rover). Because we choose CCP as opposed to underwriting the warranty ourselves, it means you do not have to bring the car back to us if anything did go wrong with the it. Instead, you'll be able to call the national claim line and take it to a local garage convenient to you. Our warranties are active from the day you purchase the car and you will receive the full policy documents in the post. For more info on the actual warranties offered please click here. Some customers decide they do not want a warranty in order to reduce the price of the car, and although we do not recommend it, we can do that if you prefer. If applicable the vehicle may come with the balance of the manufacturer's warranty instead.

Q. Can I test drive your cars when I come to view?
A. In short, yes. However, as all our vehicles are prepared to the highest standard the test drive would be the last thing we do once the deal has been worked out and agreed. We do this to avoid 'window shoppers' who just want to know what a particular car drives like. We have the confidence that all our cars will not disappoint on a test drive hence if there is anything wrong with the vehicle you are free to change your mind (no one ever has and we have a 100% buy rate after the test drive). Also please ensure you bring your driving license with you as we are unable to allow any test drive without it.

Q. Can you hold the car for me until I come to view?
A. If you call us and tell us you are about to set off to view the car then we will gladly hold the car until you arrive so you will never have a wasted journey. If you do not know exactly when you'd like to come but don't want to miss out on the car then we can take a FULLY REFUNDABLE holding deposit which will hold the car for a finite period of time. The deposit is fully refundable if you do not like the car for absolutely ANY reason, no questions asked, as long as you've viewed the car personally and within one week (7 calendar days). If you need longer than a week, please talk to us and we'll be happy to come to an arrangement. You can leave the deposit via phone or bank transfer.

Q. Do you offer finance on your vehicles?
A. Yes, we have various finance options available through our finance partners including HP and PCP finance. For more info about finance please visit our finance information page. If you need impartial advice as to which finance option is right for you, please visit the FLA's guide to car finance at www.financingyourcar.org.uk . The website has all the information you need to make a truely indpendent and informed decision, but if we can help in any way, please just ask.

Q. Are you FCA registered in order to correctly offer finance for vehicles?
A. Absolutely. Blackstone Prestige is authorised and regulated by the Financial Conduct Authority (FCA). Our firm registration number is 755191. NOTE: Many other car dealers do not have FCA approval and hence use intermediaries to offer finance so they do not have to oblige by the FCA's rules & regulations.

Q. Do you take part exchange vehicles?
A. Yes, we can offer part exchange with any of our vehicles at the advertised/screen price. We guarantee to beat webuyanycar.com on what they offer you for your car (terms & conditions apply). Also, unlike the 'we buy' websites we do not charge any admin fees. To get a more accurate quote we suggest filling out this form with details of your car and we'll get back to you.

Q. Are all your cars HPI checked and clear?
A. All of our vehicles are guaranteed 100% HPI clear. This means that they have never been stolen/recovered, do not have outstanding finance nor are an insurance write off. So you can rest assured, all our cars are as clean as a whistle. If you would like a HPI report of your new car then please ask at point of sale and we'll gladly provide you with a copy.

Q. Can you source a particular vehicle for me?
A. At Blackstone Prestige we specialise in finding the exact car you want. We've come to learn that a lot of our customers do not have the time to go wandering around dealerships only to be disappointed by either the car, the dealer or the price. Hence we offer a complete vehicle sourcing service where we take all the details of your perfect car and try to find you one within your budget. All we ask for is a small deposit but we will guarantee that if it's not as described then we will gladly refund your deposit or find you another one. Even our international trade customers have come to rely on us to find the ideal car for their customers too.

Q. Do you offer delivery and/or international shipping?
A. Delivery of your vehicle can be arranged to any location not only within mainland UK, but anywhere in the world. We can have your car delivered to Stockport or containered and delivered to you in Sri Lanka if you so choose.

Q. Are your cars fully valeted?
A. All our cars are valeted using only the best Autoglym products prior to being made available for sale.

Q. What payment methods do you accept?
A. Payments can be made via Cash (1), Direct Bank Transfer (FPS/BACS/CHAPS), major Debit/Credit Cards or PayPal. Sorry, we no longer accept cheques or bankers' drafts. We do not charge customers for paying by BACS or debit/credit cards. Transaction surcharges are applicable if paying via CASH, AMEX or Paypal, please see below:

Bank Transfer - No charge
Debit Cards - No charge
Credit Cards - No Charge
American Express - 2.5%
Cash - 1.0%
Paypal - 3.5%

In order to prevent identity theft/fraud you will be asked for a current photo ID such as your driving license or passport so please remember to bring one with you. ALL VEHICLES ARE ONLY RELEASED UPON CLEARED FUNDS IN OUR ACCOUNT AND VALID PHOTO ID (MUST BE EITHER PASSPORT OR FULL DRIVING LICENSE ONLY) WITH NO EXCEPTIONS.

Q. Car dealers are all the same, why should I buy from you?
A. Lets be honest here... we're not great fans of most car dealers out there too... unfortunately there are plenty of cowboys but fortunately most of them don't last long. We on the other hand have been in the trade since the start of the new millenium. We absolutely do not use a hard sell sales technique and instead, it's always a casual & honest conversation which we feel is the only way to do business. We treat all customers with respect and as intelligent indivduals so pulling the wool over your eyes is just not our style. Anyway, with the quality of our cars they practically sell themselves and don't need us to pitch for them. Learn more about us here. and if that's not enough here are a few other reasons to buy from us:
- All cars professionally valeted
- Well lit modern indoor showroom
- AA/RAC inspections are always welcome
- Can't get to us for viewing? We can bring the car to you
- Appointment based viewing 7 days a week
- Part exchange a pleasure
- National & International delivery a breeze
- Up to two years nationwide warranty with free roadside rescue
- HPI Report with Warranted mileage
- LOW rate PCP/HP finance options available - Apply directly on our website, on the phone or in person
- Absolutely no admin or preparation charges
- Most cars VAT qualifying - Purchase VAT free for export
- All major credit/debit/Amex cards accepted.

Q. Are you able to have accessories such as Sat Nav systems, parking sensors, Bluetooth kits, DVD players etc fitted?
A. We are able to offer various accessories including bluetooth handsfree systems, reversing cameras, factory sat nav systems, alloy wheels, parking sensors, cruise control and vehicle tracking solutions. Just let us know what you'd like and we'll get it done.

Q. Can we arrange for the AA/RAC to carry out an inspection?
A. Since we have nothing to hide and our cars are always exceptional examples, we're always more than happy to accomodate vehicle inspections. To give you an idea of the quality of our cars, when this text was written, the only fault our last vehicle inspection (a 218 point RAC inspection) came back with was a rear windscreen washer jet that was blocked, which we of course rectified immediately.

Q. Do you offer Driveaway Insurance?
A. Sorry, we currently do not offer Driveaway insurance.

(1) If paying more than £5,000 in cash we require two forms of ID. One either a full driving license or passport and the second a bank statement or utility bill within the last 3 months.